Salesforce Agentforce
https://www.salesforce.com/agentforce/
Cross-listing: Salesforce Agentforce already exists under Vertical / Customer-support / voice memory; this row is the Agent-harness framing — Agentforce as the consumer-facing agent IDE / builder on Data Cloud. Agentforce launched Sep-2024; Agentforce 2.0 announced Dec-2024.
At a glance
- Type
- Multi-agent platform on Data Cloud (cross-listing harness)
- Tier
- T1
- Created
- 2024-09 (Agentforce launched)
- Latest release
- not applicable — wrong section
- License
- not applicable — not OSS
- GitHub
- not applicable — no GitHub repo
- Pricing
- not applicable — wrong section
- Funding
- Salesforce: public (NYSE: CRM)
Taxonomy
- storage
- none-trivial
- retrieval
- none
- persistence
- session-only
- update
- agent-controlled
- unit
- turn
- governance
- opaque
- conflict
- out-of-scope
When to use
Optimised for: Salesforce-native sales/service agents on Data Cloud
Anti-fit: not applicable — wrong section
Pros & cons
Pros
Largest CRM distribution; Data Cloud grounding; Atlas reasoning engine has multi-step capability.
Cons
Salesforce-only; pricing complexity; consulting motion required for setup.
Claims & capabilities
Agentforce 1.0 launched Sep-2024; Agentforce 2.0 Dec-2024; Salesforce Atlas reasoning engine; >$300B market cap
Technical surface
- API surface
- not applicable — wrong section
- Backend storage
- not applicable — wrong section
- Deployment
- not applicable — wrong section
- Embedding model
- not applicable — not a memory product
- Multi-tenancy
- not applicable — wrong section
- MCP
- not applicable — wrong section
- A2A
- not applicable — wrong section
- OpenTelemetry
- not applicable — wrong section
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