incident.io AI
https://incident.io/investigations
London-founded incident-management platform — Slack-native, fast-growing. $62M Series B Sep-2024 (Insight Partners + Index; $400M val). AI features (auto-summary, auto-postmortem, suggested-runbook) added 2024.
Active · Verified 2026-10-28 · fresh as of 2026-10-28 · 22 cited facts, 0 with a third-party source · 1 recorded change · Suggest a correction
At a glance
- Type
- Incident-management platform with AI agents vendor fix
- Tier
- T2
- Created
- 2021 (founded) vendor fix
- Latest release
- not applicable — wrong section fix
- License
- not applicable — not OSS fix
- GitHub
- not applicable — no GitHub repo fix
- Pricing
- Basic free; Team $19/user/mo ($15 annual); Pro $25/user/mo; Enterprise custom; on-call add-on $10–20/user/mo vendor fix
- Funding
- $62M Series B Sep-2024 (Insight + Index; $400M val) vendor fix
- Freshness
- 2026-10-28 fix
- Layer
- agent-infra repo fix
- Licensing
- commercial vendor fix
- SDK languages
- csharp, go, php, python, rest, ruby, rust, typescript vendor fix
- Protocols
- mcp-server vendor fix
- Compliance
- gdpr, hipaa, soc2-type1, soc2-type2 vendor fix
When to use
Optimised for: incident management + AI runbook for cloud-native teams
Anti-fit: not applicable — wrong section
Pros & cons
Pros
Slack-native UX; fast-growing in 2024; strong UK pedigree (ex-Monzo founders); AI features integrated.
Cons
Smaller than PagerDuty; product depth-vs-breadth tradeoff (less AIOps signal-side).
Claims & capabilities
$62M Series B Sep-2024 ($400M val; Insight + Index); >$10M ARR reported; AI features 2024
Technical surface
- API surface
- not applicable — wrong section
- Backend storage
- not applicable — wrong section
- Deployment
- not applicable — wrong section
- Embedding model
- not applicable — not a memory product
- Multi-tenancy
- not applicable — wrong section
- MCP
- yes — hosted incident.io MCP server for assistants such as Claude and Cursor (Team, Pro, Enterprise)
- A2A
- not applicable — wrong section
- OpenTelemetry
- not applicable — wrong section
Alternatives to incident.io AI → live options ranked by shared design, licence, hosting and MCP support
Similar systems
Other use-case-specific agent harnesses in the catalog, ranked by inbound references.
- Calypso AI (now F5 AI Guardrails) T2
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- Salesforce Agentforce T1
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- Lasso Security T2
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- Pillar Security T2
Tel-Aviv-founded (Dor Sarig + Ziv Karliner, both ex-IDF cyber); end-to-end LLM security platform — discovery, red-teaming, runtime guardrails. $9M seed Apr-2024 (Shield Capital + Greenfield).
- Promptfoo T2
OSS (MIT) prompt-engineering eval and red-team CLI; supports OWASP LLM Top-10 vulnerability tests, jailbreak generation, and CI/CD pipeline integration. $5M seed Mar-2024 (Andreessen Horowitz). Founders ex-Discord + ex-Smile Identity.
- Protect AI T2
Founded 2022 by Ian Swanson + Daryan Dehghanpisheh (ex-AWS); AI/ML supply-chain + GenAI security. Acquired by Palo Alto Networks (2025-07-22; announced Apr-2025, reported $700M); its capabilities now ship in Prisma AIRS. Products: Recon (red-team), ModelScan (model artifact scanner), Sightline (vulnerability DB).
Sources (21 cited facts, 0 third-party)
Each fact links to the page it came from; the badge says who published it (how to read sources).
- What it is Incident-management platform with AI agents vendor
- What it does & what's distinct London-founded incident-management platform — Slack-native, fast-growing. $62M Series B … vendor
- Claims / benefits $62M Series B Sep-2024 ($400M val; Insight + Index); >$10M ARR reported; AI features 2024 vendor
- Created 2021 (founded) vendor
- Funding $62M Series B Sep-2024 (Insight + Index; $400M val) vendor
- Customers / scale Etsy, Snyk, Linear, Vanta + mid-market SaaS vendor
- Pricing Basic free; Team $19/user/mo ($15 annual); Pro $25/user/mo; Enterprise custom; on-call a… vendor
- HQ London vendor
- Founders / pedigree Stephen Whitworth (CEO; ex-Monzo); Pete Hamilton; Chris Evans vendor
- MCP support yes — hosted incident.io MCP server for assistants such as Claude and Cursor (Team, Pro,… vendor
- Optimised for incident management + AI runbook for cloud-native teams vendor
- Pros Slack-native UX; fast-growing in 2024; strong UK pedigree (ex-Monzo founders); AI featur… vendor
- Cons Smaller than PagerDuty; product depth-vs-breadth tradeoff (less AIOps signal-side). vendor
- Project & sources incident.io/ai vendor
- architecture-deployment-locus cloud vendor
- licensing-bucket commercial vendor
- positioning-platform-vs-product product vendor
- taxonomy-three-layer-rollup agent-infra repo
- compliance-certifications gdpr,hipaa,soc2-type1,soc2-type2 vendor
- sdk-languages csharp,go,php,python,rest,ruby,rust,typescript vendor
- protocol-support mcp-server vendor
What changed
Changes to this record's lifecycle, licence, release, pricing and hosting facts, from the catalog's git history. Subscribe (Atom)
- 2026-10-28
- Homepage “https://incident.io/ai” → “https://incident.io/investigations”
- Pricing “not applicable — wrong section” → “Basic free; Team $19/user/mo ($15 annual); Pro $25/user/mo; Enterprise custom; on-call add-on $10–20/user/mo” source
- MCP support “not applicable — wrong section” → “yes — hosted incident.io MCP server for assistants such as Claude and Cursor (Team, Pro, Enterprise)” source