Decagon
Autonomous support agents resolving end-to-end (refunds, cancellations). Channel-agnostic memory: chat → call carries prior context. Agents recognise returning customers and recall prior issues.
Active · Verified 2026-10-23 · fresh as of 2026-10-23 · 57 cited facts, 4 with a third-party source · 1 recorded change · Suggest a correction
At a glance
- Type
- Cross-channel conversation graph vendor fix
- Tier
- T1
- Latest release
- not applicable — not OSS fix
- License
- not applicable — not OSS fix
- GitHub
- not applicable — no GitHub repo fix
- Pricing
- Enterprise only vendor fix
- Funding
- $250M Series D at $4.5B valuation led by Coatue and Index (2026-01); total not confirmed on primary source third-party fix
- Freshness
- 2026-10-23 fix
- Layer
- agent-infra repo fix
- Licensing
- commercial vendor fix
Memory taxonomy
- storage
- graph
- retrieval
- graph-traversal
- persistence
- long-term
- update
- extraction
- unit
- episode
- governance
- inspectable
- conflict
- none
When to use
Optimised for: cross-channel customer graph + agent handoff + CRM integration
Anti-fit: not for non-customer-facing use cases
Pros & cons
Pros
Production-grade enterprise AI agent platform with explicit per-customer memory; strong with B2C support workflows.
Cons
Enterprise-scope only; less developer access than open-source memory layers.
Claims & capabilities
Backed by OpenAI. ElevenLabs partnership for voice (2025).
Technical surface
- API surface
- searched not found
- Backend storage
- searched not found
- Deployment
- Managed-only
- Embedding model
- searched not found
- Multi-tenancy
- Logical multi-tenant on major cloud; SSO + 2FA + RBAC least-privilege
- MCP
- no MCP support advertised — vertical product, no MCP server / client integration documented
- A2A
- no A2A protocol support advertised — vertical product, no A2A integration documented
- OpenTelemetry
- no OpenTelemetry integration advertised — vendor logs/observability not publicly documented
Alternatives to Decagon → live options ranked by shared design, licence, hosting and MCP support
Similar systems
Other vertical / domain-specific ai memory in the catalog, ranked by inbound references.
- Inworld AI T1
Formerly an NPC character engine with named Long-Term Memory; now sells realtime voice models (TTS-2, STT-1, speech-to-speech) and OpenAI-compatible open-model inference. Character/NPC memory is no longer the headline product.
- NVIDIA ReMEmbR T3
Builds long-horizon memory by captioning video segments with VILA, storing captions with timestamps + 3D position coordinates in MilvusDB. At query time, LLM iterates retrieval across text, time, and position modalities. Deployed on Nova Carter robot (Jetson Orin).
- Abridge T1
Clinician-assist ambient documentation. Source mapping: every AI-generated summary element traced back to the source utterance. Audit-and-trust layer over episodic memory. Built on proprietary 1.5M+ medical-encounter dataset.
- ASAPP GenerativeAgent T1
Treats memory as first-class architecture. Captures the digital footprint of every interaction; retrieves preference and history at engagement time. Public example: airline knowing a frequent flyer wants aisle seats with her son — preference-aware, not just history-lookup.
- BenevolentAI T1
Taken private: merged into Osaka Holdings (renamed BenevolentAI S.A.) and delisted from Euronext Amsterdam 2025-03-13. Target identification / drug repurposing / mechanism tracing. 85+ data sources, petabyte-scale, rebuilt every few weeks. Wet-lab results re-enter the graph and shift downstream predictions — institutional experimental memory closing a feedback loop. As of Oct 2026 benevolent.com leads with Qor, powered by BenevolentAI, a life-science intelligence service for biopharma decision makers and consultancies. Qor (qor.one) is a continuously updated decision-intelligence service built on BenevolentAI's knowledge graph and reasoning methods: it tracks evidence on an asset or indication (competitive position, rival readouts, comparable deals), source-verifies each claim and flags when an earlier conclusion stops holding. It targets biotech teams and life-science consultancies.
- Causaly T1
Agentic AI platform for life sciences: orchestrated scientific agents over a curated biomedical knowledge graph (plus Bio Graph and Pipeline Graph), an evidence-retrieval system and an enterprise data fabric over literature, trials and patents.
Sources (56 cited facts, 4 third-party)
Each fact links to the page it came from; the badge says who published it (how to read sources).
- What it is Cross-channel conversation graph vendor
- What it does & what's distinct Autonomous support agents resolving end-to-end (refunds, cancellations). Channel-agnosti… vendor
- Claims / benefits Backed by OpenAI. ElevenLabs partnership for voice (2025). vendor
- Modalities voice + text vendor
- Created 2024-07 vendor
- Mindshare 13 HN · 2 press third-party
- Funding $250M Series D at $4.5B valuation led by Coatue and Index (2026-01); total not confirmed… third-party
- Customers / scale 51-200 ppl vendor
- Pricing Enterprise only vendor
- Compliance SOC 2 Type II, HIPAA, GDPR-compliant vendor
- Data handling no data — privacy policy states aggregated/de-identified data may be used for service im… vendor
- Deployment Managed-only vendor
- HQ US third-party
- Founders / pedigree Accel / a16z-backed; co-founders Jesse Zhang (CEO; Harvard CS; founded Lowkey, acquired … third-party
- Memory volume / scale internal — undisclosed vendor
- Multi-tenancy Logical multi-tenant on major cloud; SSO + 2FA + RBAC least-privilege vendor
- Encryption AES-256 at rest + backups, TLS 1.2+ in transit; SOC 2 compliant + WAF vendor
- Schema evolution schema with migration vendor
- Namespace primitives per-tenant vendor
- Contradiction handling LLM resolves and overwrites vendor
- Validated verticals contact center, customer support, sales, e-commerce, voice agents vendor
- Time to running <1week to weeks-to-months (CRM + telephony integration) vendor
- Anti-fit not for non-customer-facing use cases vendor
- Optimised for cross-channel customer graph + agent handoff + CRM integration vendor
- Adjacent infrastructure requires CRM + telephony / chat platform integration vendor
- Pros Production-grade enterprise AI agent platform with explicit per-customer memory; strong … vendor
- Cons Enterprise-scope only; less developer access than open-source memory layers. vendor
- Project & sources decagon.ai vendor
- obs-langsmith no vendor
- obs-opentelemetry no vendor
- obs-datadog no vendor
- obs-helicone no vendor
- obs-weave no vendor
- obs-langfuse no vendor
- obs-arize no vendor
- obs-custom Built-in first-party Decagon AI Observability vendor
- cost-token-budget no vendor
- cost-prompt-caching no vendor
- cost-semantic-caching no vendor
- cost-batching no vendor
- cost-model-routing no vendor
- cost-streaming-only no vendor
- cost-observability-cost-attribution no vendor
- eval-langsmith-evals no vendor
- eval-braintrust no vendor
- eval-weights-and-biases-agent no vendor
- eval-helicone-evals no vendor
- eval-custom-test-harness yes vendor
- eval-human-loop yes vendor
- eval-production-traffic-replay no vendor
- cost-pricing-model subscription vendor
- cost-last-verified 2026-06-29 vendor
- architecture-deployment-locus cloud vendor
- licensing-bucket commercial vendor
- positioning-platform-vs-product product vendor
- taxonomy-three-layer-rollup agent-infra repo
What changed
Changes to this record's lifecycle, licence, release, pricing and hosting facts, from the catalog's git history. Subscribe (Atom)
Related systems
References (1)
- OpenAI GPT family (GPT-5 / GPT-4o / o3 / o4) depends on at runtime — Backed by OpenAI. ElevenLabs partnership for voice (2025).