Microsoft Copilot Memory
https://learn.microsoft.com/en-us/copilot/microsoft-365/copilot-personalization-memory
Microsoft 365 Copilot memory (saved memories, chat-history details, custom instructions) stored in a hidden folder of the user's Exchange mailbox under mailbox compliance; on by default, admin-controllable; available to Copilot Chat users with or without an M365 Copilot licence. Docs still label it preview.
Active · Verified 2026-10-22 · fresh as of 2026-10-22 · 69 cited facts, 1 with a third-party source · Suggest a correction
At a glance
- Type
- Org / tenant-scoped (Exchange-backed) vendor fix
- Tier
- T1
- Section
- Platform-provider memory
- Created
- 2025-07 (GA); public announcement June 2025 Microsoft Build vendor fix
- Latest release
- not applicable — not OSS fix
- License
- not applicable — not OSS fix
- GitHub
- not applicable — no GitHub repo fix
- Pricing
- Free + paid vendor fix
- Funding
- Microsoft public (MSFT); market cap ~$3T vendor fix
- Freshness
- 2026-10-22 fix
- Layer
- agent-infra repo fix
- Licensing
- commercial vendor fix
- Compliance
- gdpr, hipaa, iso27001, iso42001 vendor fix
Memory taxonomy
- storage
- relational
- retrieval
- injection
- persistence
- long-term
- update
- extraction
- unit
- fact
- governance
- auditable
- conflict
- overwrite
When to use
Optimised for: compliance + tenant-scoped governance via Exchange
Anti-fit: not for non-M365 / non-Microsoft tenants
Pros & cons
Pros
Enterprise-ready by default — M365 tenant boundaries, audit trails, compliance certifications; Pages abstraction makes memory inspectable like a document.
Cons
Tied to M365 — non-MS users have no path; feature cadence slowed by enterprise compliance review.
Claims & capabilities
Microsoft 365 Copilot memory stored in user's Exchange mailbox with compliance alignment; GA July 2025 (announced June 2025 Microsoft Build); 75% of Fortune 500 on M365
Technical surface
- API surface
- not applicable — consumer feature
- Backend storage
- custom (Microsoft-managed)
- Deployment
- Managed-only
- Embedding model
- not applicable — consumer feature
- Multi-tenancy
- hard-isolation
- MCP
- via official adapter — Copilot Studio supports MCP
- A2A
- supported (Copilot Studio A2A integration)
- OpenTelemetry
- first-class (Copilot Studio + App Insights)
Alternatives to Microsoft Copilot Memory → live options ranked by shared design, licence, hosting and MCP support
Similar systems
Other platform-provider memory in the catalog, ranked by inbound references.
- AWS Bedrock AgentCore Memory T2
AWS managed memory service for agents running on Bedrock AgentCore. Native integrations with LangChain/LangGraph and Strands. Drives long-running MCP servers + agent workloads.
- Vertex AI Memory Bank (now Agent Platform Memory Bank) T2
Google Cloud managed memory service, now 'Agent Platform Memory Bank' in Gemini Enterprise Agent Platform. LLM-based memory extraction/consolidation from sessions (background, multimodal, custom topics), per-identity isolation, similarity search, TTL, revisions; used from ADK via VertexAiMemoryBankService.
- Anthropic Claude Memory T1
Memory tool API + consumer "Memory" feature + Auto Dream consolidation. Document-as-memory rather than extracted-fact-as-memory.
- Anthropic Managed Agents — Memory T3
Public-beta memory stores for Claude Managed Agents: workspace-scoped collections of text documents mounted into the session sandbox as a directory the agent reads and writes with its file tools; every change is versioned for audit and point-in-time restore, and memories can also be managed via API/Console.
- Cloudflare Agent Memory T2
Managed persistent memory service for AI agents on Cloudflare's edge. Private beta announced 2026-04-17. Sits alongside Workers AI / Vectorize as the memory tier of the Cloudflare agent stack.
- Google Gemini Memory T1
Gemini app learns from past chats via the Personal context setting (on by default, can be disabled; temporary chats excluded). Users can import memories and full chat history from ChatGPT, Claude and other assistants (18+, personal accounts, not EEA/CH/UK).
Sources (68 cited facts, 1 third-party)
Each fact links to the page it came from; the badge says who published it (how to read sources).
- What it is Org / tenant-scoped (Exchange-backed) vendor
- What it does & what's distinct Microsoft 365 Copilot memory (saved memories, chat-history details, custom instructions)… vendor
- Claims / benefits Microsoft 365 Copilot memory stored in user's Exchange mailbox with compliance alignment… vendor
- Modalities text vendor
- Created 2025-07 (GA); public announcement June 2025 Microsoft Build vendor
- Mindshare Microsoft Tech Community launch blog Apr 2025 + sustained MS-365 ecosystem press; auth-g… vendor
- Funding Microsoft public (MSFT); market cap ~$3T vendor
- Customers / scale 1000+ ppl 75% of Fortune 500 on M365, customer names not disclosed on memory specifically vendor
- Pricing Free + paid vendor
- Compliance SOC 2, ISO 27001, ISO 27018, ISO 27017, ISO 27701, ISO 42001, HIPAA (with BAA, E5 tier),… vendor
- Data handling Never trains on customer data (Microsoft commits no training on user prompts; opt-out vi… vendor
- Deployment Managed-only vendor
- HQ US vendor
- Founders / pedigree Microsoft; corporate product (Satya Nadella CEO) vendor
- Memory volume / scale internal — undisclosed vendor
- Backend storage custom (Microsoft-managed) vendor
- Multi-tenancy hard-isolation vendor
- Encryption at-rest + in-transit vendor
- SSO / RBAC SSO + RBAC vendor
- Tombstoning soft-delete only vendor
- Schema evolution schema with migration vendor
- Contradiction handling always overwrite (last-write-wins) vendor
- Forgetting policy user-controlled forget via Copilot → Settings → Memory; admin bulk wipe via M365 admin c… vendor
- MCP support via official adapter — Copilot Studio supports MCP vendor
- A2A support supported (Copilot Studio A2A integration) vendor
- OTel first-class (Copilot Studio + App Insights) vendor
- Webhooks / events webhooks supported (Power Automate) vendor
- Import / export JSON via Power Platform export vendor
- Validated verticals Microsoft 365 enterprise (broad regulated industries) vendor
- Time to running <1day (M365 tenant + Copilot license) vendor
- Anti-fit not for non-M365 / non-Microsoft tenants vendor
- Optimised for compliance + tenant-scoped governance via Exchange vendor
- Adjacent infrastructure requires M365 + Exchange vendor
- Pros Enterprise-ready by default — M365 tenant boundaries, audit trails, compliance certifica… vendor
- Cons Tied to M365 — non-MS users have no path; feature cadence slowed by enterprise complianc… vendor
- Project & sources Tech Community announcement Microsoft Learn docs vendor
- obs-langsmith no vendor
- obs-opentelemetry yes vendor
- obs-datadog yes third-party
- obs-helicone no vendor
- obs-weave no vendor
- obs-langfuse no vendor
- obs-arize no vendor
- obs-custom Azure Application Insights / Azure Monitor for enterprise tenancies vendor
- cost-token-budget no vendor
- cost-prompt-caching no vendor
- cost-semantic-caching no vendor
- cost-batching no vendor
- cost-model-routing no vendor
- cost-streaming-only no vendor
- cost-observability-cost-attribution no vendor
- eval-langsmith-evals no vendor
- eval-braintrust no vendor
- eval-weights-and-biases-agent no vendor
- eval-helicone-evals no vendor
- eval-custom-test-harness no vendor
- eval-human-loop no vendor
- eval-production-traffic-replay no vendor
- cost-input-usd-per-mtok 0 vendor
- cost-output-usd-per-mtok 0 vendor
- cost-tier free vendor
- cost-pricing-model free-tier vendor
- cost-last-verified 2026-06-29 vendor
- architecture-deployment-locus cloud vendor
- licensing-bucket commercial vendor
- positioning-platform-vs-product product vendor
- taxonomy-three-layer-rollup agent-infra repo
- compliance-certifications gdpr,hipaa,iso27001,iso42001 vendor