PolyAI
Enterprise voice agents. Context heavily runtime-injected from CRM / telephony / API / user history; passes context to humans on escalation. Strong on plumbing, lighter on autonomous memory accumulation.
At a glance
- Type
- Runtime context-orchestration framework
- Tier
- T2
- Created
- 2023-10
- Latest release
- not applicable — not OSS
- License
- not applicable — not OSS
- GitHub
- not applicable — no GitHub repo
- Pricing
- Enterprise only
- Funding
- $126M total $475M val Series D · 2025-01
Taxonomy
- storage
- kv
- retrieval
- injection
- persistence
- session
- update
- overwrite
- unit
- fact
- governance
- inspectable
- conflict
- slot-filling
When to use
Optimised for: cross-channel customer graph + agent handoff + CRM integration
Anti-fit: not for non-customer-facing use cases
Pros & cons
Pros
Voice-first conversational AI for customer service; memory tuned for IVR + telephony flows.
Cons
Voice scope; smaller mind-share in chat / messaging channels.
Claims & capabilities
Microsoft Dynamics 365 Contact Centre integration.
Technical surface
- API surface
- searched not found
- Backend storage
- searched not found
- Deployment
- Managed-only
- Embedding model
- searched not found
- Multi-tenancy
- searched not found
- MCP
- no MCP support advertised — vertical product, no MCP server / client integration documented
- A2A
- no A2A protocol support advertised — vertical product, no A2A integration documented
- OpenTelemetry
- no OpenTelemetry integration advertised — vendor logs/observability not publicly documented
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Other vertical / domain-specific ai memory in the catalog, ranked by inbound references.
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