PolyAI
Enterprise voice agents. Context heavily runtime-injected from CRM / telephony / API / user history; passes context to humans on escalation. Strong on plumbing, lighter on autonomous memory accumulation.
Active · Verified 2026-10-22 · fresh as of 2026-10-22 · 32 cited facts, 2 with a third-party source · 1 recorded change · Suggest a correction
At a glance
- Type
- Runtime context-orchestration framework vendor fix
- Tier
- T2
- Latest release
- not applicable — not OSS fix
- License
- not applicable — not OSS fix
- GitHub
- not applicable — no GitHub repo fix
- Pricing
- Enterprise only vendor fix
- Funding
- total ›$200M ($86M Series D led by Georgian, Hedosophia, Khosla, Dec 2025; ~$750M valuation reported) vendor fix
- Freshness
- 2026-10-22 fix
- Layer
- agent-infra repo fix
- Licensing
- commercial vendor fix
Memory taxonomy
- storage
- kv
- retrieval
- injection
- persistence
- session
- update
- overwrite
- unit
- fact
- governance
- inspectable
- conflict
- slot-filling
When to use
Optimised for: cross-channel customer graph + agent handoff + CRM integration
Anti-fit: not for non-customer-facing use cases
Pros & cons
Pros
Voice-first conversational AI for customer service; memory tuned for IVR + telephony flows.
Cons
Voice scope; smaller mind-share in chat / messaging channels.
Claims & capabilities
Microsoft Dynamics 365 Contact Centre integration.
Technical surface
- API surface
- searched not found
- Backend storage
- searched not found
- Deployment
- Managed-only
- Embedding model
- searched not found
- Multi-tenancy
- searched not found
- MCP
- yes — hosted Builder MCP and Data MCP servers; Agent Studio agents can call external MCP servers
- A2A
- no A2A protocol support advertised — vertical product, no A2A integration documented
- OpenTelemetry
- no OpenTelemetry integration advertised — vendor logs/observability not publicly documented
Alternatives to PolyAI → live options ranked by shared design, licence, hosting and MCP support
Similar systems
Other vertical / domain-specific ai memory in the catalog, ranked by inbound references.
- Inworld AI T1
Formerly an NPC character engine with named Long-Term Memory; now sells realtime voice models (TTS-2, STT-1, speech-to-speech) and OpenAI-compatible open-model inference. Character/NPC memory is no longer the headline product.
- NVIDIA ReMEmbR T3
Builds long-horizon memory by captioning video segments with VILA, storing captions with timestamps + 3D position coordinates in MilvusDB. At query time, LLM iterates retrieval across text, time, and position modalities. Deployed on Nova Carter robot (Jetson Orin).
- Abridge T1
Clinician-assist ambient documentation. Source mapping: every AI-generated summary element traced back to the source utterance. Audit-and-trust layer over episodic memory. Built on proprietary 1.5M+ medical-encounter dataset.
- ASAPP GenerativeAgent T1
Treats memory as first-class architecture. Captures the digital footprint of every interaction; retrieves preference and history at engagement time. Public example: airline knowing a frequent flyer wants aisle seats with her son — preference-aware, not just history-lookup.
- BenevolentAI T1
Taken private: merged into Osaka Holdings (renamed BenevolentAI S.A.) and delisted from Euronext Amsterdam 2025-03-13. Target identification / drug repurposing / mechanism tracing. 85+ data sources, petabyte-scale, rebuilt every few weeks. Wet-lab results re-enter the graph and shift downstream predictions — institutional experimental memory closing a feedback loop. As of Oct 2026 benevolent.com leads with Qor, powered by BenevolentAI, a life-science intelligence service for biopharma decision makers and consultancies. Qor (qor.one) is a continuously updated decision-intelligence service built on BenevolentAI's knowledge graph and reasoning methods: it tracks evidence on an asset or indication (competitive position, rival readouts, comparable deals), source-verifies each claim and flags when an earlier conclusion stops holding. It targets biotech teams and life-science consultancies.
- Causaly T1
Agentic AI platform for life sciences: orchestrated scientific agents over a curated biomedical knowledge graph (plus Bio Graph and Pipeline Graph), an evidence-retrieval system and an enterprise data fabric over literature, trials and patents.
Sources (31 cited facts, 2 third-party)
Each fact links to the page it came from; the badge says who published it (how to read sources).
- What it is Runtime context-orchestration framework vendor
- What it does & what's distinct Enterprise voice agents. Context heavily runtime-injected from CRM / telephony / API / u… vendor
- Claims / benefits Microsoft Dynamics 365 Contact Centre integration. vendor
- Modalities voice vendor
- Created 2023-10 vendor
- Funding total ›$200M ($86M Series D led by Georgian, Hedosophia, Khosla, Dec 2025; ~$750M valuat… vendor
- Customers / scale 101-200 ppl FedEx, Marriott, Whitbread vendor
- Pricing Enterprise only vendor
- Compliance SOC 2 Type II; GDPR-compliant; PCI-DSS vendor
- Deployment Managed-only vendor
- HQ UK third-party
- Memory volume / scale no scale claim vendor
- Schema evolution free-form / no schema vendor
- Contradiction handling always overwrite (last-write-wins) vendor
- Forgetting policy TTL-based vendor
- MCP support yes — hosted Builder MCP and Data MCP servers; Agent Studio agents can call external MCP… vendor
- Validated verticals contact center, customer support, sales, e-commerce, voice agents vendor
- Time to running <1week to weeks-to-months (CRM + telephony integration) vendor
- Anti-fit not for non-customer-facing use cases vendor
- Optimised for cross-channel customer graph + agent handoff + CRM integration vendor
- Adjacent infrastructure requires CRM + telephony / chat platform integration vendor
- Pros Voice-first conversational AI for customer service; memory tuned for IVR + telephony flo… vendor
- Cons Voice scope; smaller mind-share in chat / messaging channels. vendor
- Project & sources poly.ai vendor
- cost-pricing-model subscription vendor
- cost-last-verified 2026-06-29 vendor
- adoption-accelerator ef third-party
- architecture-deployment-locus cloud vendor
- licensing-bucket commercial vendor
- positioning-platform-vs-product platform vendor
- taxonomy-three-layer-rollup agent-infra repo
What changed
Changes to this record's lifecycle, licence, release, pricing and hosting facts, from the catalog's git history. Subscribe (Atom)
- 2026-10-22
- Funding / ownership “$126M total $475M val Series D · 2025-01” → “total ›$200M ($86M Series D led by Georgian, Hedosophia, Khosla, Dec 2025; ~$750M valuation reported)” source
- MCP support first recorded as “yes — hosted Builder MCP and Data MCP servers; Agent Studio agents can call external MCP servers” source